Peculiar Experience From 2 Different Personalities

I just had one of the most peculiar days at work today. I was able to assist two clients with two opposite personalities. My first client was an irritated customer who was so upset for getting an incorrect information, when he last asked the bank about his concern last Friday. He sounded irate and was even calling unpleasant names to the previous employee who assisted him. I am proud of myself for not being emotionally swayed by the customer’s frustrations. I guess, I am now learning how to choose my battles wisely. This is how the conversation went with my first... Read More